Maintenance after delivery
What we delivered keeps working, and if it stops we are the ones fixing it.
Who answers you Support and communication are carried out by a system of AI assistants, not by people. A person supervises the work and approves every piece of content before it is sent to you.
A weekly check of the delivered work, faults fixed within 2 working days, two minor changes a month and a report you read in a minute.
How it runs
- CheckEvery week we verify it still holds.
- FixFaults repaired within 2 working days.
- ReportEvery month: what happened and what we did.
What you get
- Weekly check of what we delivered: running, stopped, or about to stop.
- Faults fixed within 2 working days of your report or of our own check.
- Up to 2 minor changes a month, the ones under half a day of work.
- Monthly report: what happened, what we did, what is worth fixing next.
- Cancel whenever you want with one month's notice, no penalty.
What we need from you
- Work delivered by us: maintenance covers that, not other people's software.
- Active access to the systems involved.
- Someone to notify when something looks wrong.
Timeline
- It starts the day after the work is delivered.
- A check every week, a report every month.
- Reports: answered within 1 working day, fixed within 2.
What is not included
- New features: those are new work, with their own quote.
- Rebuilding what you have if you change tools or process.
- Third-party service costs, which stay in your name.
- Support on your other tools, the ones unrelated to what we delivered.
First deliveries offer
On our first deliveries we apply a 30% discount in exchange for permission to describe the work publicly, in a form you approve. If you prefer to stay anonymous you pay the full price: the choice changes nothing about the work.